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Luxury Resort
SECURITY & TRUST

Privacy Policy

Simple, transparent, and built with respect for hotel partners and guest confidentiality.

Effective Date: September 2026 • Version 2.5
Hospitality Privacy Pledge

Privacy by Design for Hospitality

PAX TV is purpose-built for five-star hotels and luxury stays. We never sell personal data, we never secretly track guest viewing habits, and in-room smart TV sessions are expunged automatically upon guest checkout.

1

Overview & Scope

This Privacy Policy governs the manner in which PAX TV Hospitality Networks ("PAX TV", "we", "our", or "the Platform") collects, maintains, and discloses operational telemetry collected from hotel subscribers ("Hotels") and our in-room Smart TV applications deployed on guest room screens.

By subscribing to a plan, provisioning TV licenses, or deploying the PAX TV client software onto hotel television hardware, you acknowledge and agree to the protocols outlined herein.

2

Information We Collect

To maintain high reliability and seamless remote control across guest room screens, we collect only necessary administrative and hardware data:

Hotel Partner Information
  • Hotel owner / GM representative name
  • Corporate email & telephone number
  • Property brand name, city, and address
  • Total room count & subscription tier
TV & Hardware Telemetry
  • Assigned room numbers & 16-digit license
  • Device MAC address & internal local IP
  • App version, OS build & connectivity heartbeats
  • Online status for PMS synchronization
3

In-Room Smart TV & Guest Privacy

Guest privacy is non-negotiable. Our smart TV platform enforces strict operational boundaries:

Automatic Session Wipe on Checkout When a guest checks out, all temporary cache, app history, and third-party logins on the in-room TV are expunged automatically.
No Hidden Audio or Video Monitoring PAX TV does not record microphone audio or webcam video. It operates exclusively as a presentation and hospitality guest interface.
No Storage of Personal Streaming Logins If guests open third-party OTT applications (e.g. Netflix, YouTube), credentials are encrypted directly through Google Play services and never stored on our servers.
4

How We Use Information

  • Platform Provisioning: Validating television screens against authorized 16-digit license keys.
  • Content Synchronization: Pushing real-time hotel dining menus, custom welcome themes, and city attractions.
  • Emergency Notifications: Broadcasting instant priority alerts (fire alarms, flight updates, weather alerts) to guest screens.
  • Billing & Invoicing: Managing subscription cycles and GST compliant commercial invoicing.
5

Security & Encryption

We employ enterprise-grade cloud security to safeguard all hotel telemetry and configuration assets:

TLS 256-Bit

All data in transit is encrypted using HTTPS / TLS protocol.

Bcrypt Hashing

Admin passwords and tokens are irreversibly hashed.

Cloud Backups

Automated daily snapshots with isolated tenant architecture.

6

Contact & Inquiries

If you have questions about this Privacy Policy or wish to request data deletion for your property, contact our privacy officer:

Email: info@paxtvnetwork.com
Helpline: +91 98765 43210
Office: Bandra Kurla Complex, Mumbai, Maharashtra 400051, India
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